Privacy Policy

1. Introduction

This Privacy Policy applies to all information collected through our website (tejweb.com), our services, and any related services, sales, marketing, or events (collectively referred to as "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase our services
• Contact us for support
• Subscribe to our newsletter
• Fill out forms on our website

This information may include:

• Identity Information: Name, username, title, date of birth
• Contact Information: Email address, phone number, billing address
• Business Information: Company name, GST number, company registration details
• Financial Information: Bank account details, payment card details
• Technical Information: Server configurations, domain names, IP addresses

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, click patterns, referring URLs
• Location Information: General geographic location based on IP address
• Log Data: Server logs, error reports, access times

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors
• Business partners
• Publicly available sources
• Domain registrars

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Service Delivery

• To provide and maintain our Services
• To process transactions and send related information
• To manage your account and provide customer support
• To fulfill service requests and deliver ordered products

3.2 Communication

• To send administrative information (service updates, security alerts)
• To respond to your inquiries and support requests
• To send promotional communications (with your consent)
• To notify you about changes to our Services

3.3 Business Operations

• To analyze usage patterns and improve our Services
• To detect and prevent fraud and security threats
• To comply with legal obligations
• To enforce our terms and policies

3.4 Legal Basis for Processing (for applicable jurisdictions)

We process your personal information based on:

• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interests: For our business interests that don't override your rights
• Consent: Where you have given explicit consent
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf, such as:

• Payment processors
• Data center operators
• Email service providers
• Analytics providers

4.2 Legal Requirements

We may disclose your information if required by law, including:

• Court orders or legal process
• Government or regulatory requests
• To protect our rights, privacy, safety, or property
• In connection with an investigation of suspected illegal activity

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption: SSL/TLS encryption for data in transit
• Access Controls: Role-based access to sensitive data
• Physical Security: Secure data center facilities with 24/7 monitoring
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular security awareness training for staff
• Incident Response: Documented procedures for security incidents

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Meet regulatory requirements

Retention periods vary based on the type of data:

• Account Information: Duration of account plus 3 years
• Transaction Records: 7 years (as required by Indian tax laws)
• Support Communications: 3 years after resolution
• Server Logs: 90 days

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

7.2 Managing Cookies

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7.3 Third-Party Analytics

We use Google Analytics to analyze website traffic. Google's privacy policy applies to their collection of data. You can opt out using the Google Analytics Opt-out Browser Add-on.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and receive it in a portable format.

8.2 Correction

You can request correction of inaccurate or incomplete personal information.

8.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements.

8.4 Restriction

You can request restriction of processing of your personal information in certain circumstances.

8.5 Objection

You can object to processing of your personal information for direct marketing purposes.

8.6 Withdraw Consent

Where processing is based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within 30 days.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

For transfers outside India, we use:

• Standard contractual clauses
• Data processing agreements
• Other legally approved transfer mechanisms

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our Services after the effective date of the updated policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For privacy-related complaints, you may also contact the relevant data protection authority in your jurisdiction.